CONSUMER RESEARCH

Serving you so you can serve them.

Helping you understand your customer is what we love of what we do. We are passionate about getting to know your customers so that you can find more of them, build better products for them, and ultimately make them fall in love and stay in love with you.

How we're different:

We understand that speed matters. We've been there. We don't boil the ocean - we dive right in and get to the point quickly to bring you only relevant insights that you can take action on tomorrow. There are nice-to-knows and there are must-knows. Because we have experience working on the ground in fast-paced organizations, we recognize that fancy presentations are only a means to an end and that if you can't apply the insights immediately, we haven't done our job. We measure success not by the effort we put in, but by the outcome of our work.

 
 

BRAND PERCEPTION STUDIES

Know where your brand stands.

Deep dive into your customer's perception of your brand and product experience. Understand who the competition is and how you stack up against them. Companies spend loads of time and resources into developing and portraying a brand persona and customer experience that is meant to cut through the clutter. Brand perception studies help you ensure it's working, or if it's not, what critical areas need investment, quick.

Our brand perception studies have helped clients improve product development, brand creative, and user experience. 


CUSTOMER PERSONAS

know who you serve.

The best growth and marketing strategies start with a fundamental understanding of who their customer is – or rather who they are, because treating your customers by averaging across them is an average approach. You have a diverse set of customers and speaking to them as one is not speaking to them at all. Customer personas help you understand what type of customers you have (and don't but should), and which ones matter the most. Understand their shopping attitude, preferences, and behavior for insights that translate to action.

Our customer personas work has helped clients develop new brands, optimize digital ad spend, and improve brand messaging. 


USER TESTING

measure twice (or thrice!), cut once.

Mistakes are expensive – in dollars and in customer experience. Companies have great ideas for new products, services, and designs – or so they think. Testing with the people who really matter is the only way you can be sure. We can help put your ideas in front of your current and potential customers so you can launch with confidence and avoid expensive mistakes.

Our user testing work has helped clients optimize web designs, marketing messaging, and pricing for new products.


CUSTOMER SATISFACTION TRACKERS

SATISFACTION IS RELATIVE.

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